Refunds & Returns Policy
At Sargodha Sweets & Bakers, your satisfaction means everything to us. If you ever receive an order that does not meet your expectations, we’re here to help — quickly and fairly. Please read the policy below so we can resolve any issue smoothly.
- Timeframe for Returns & Refunds
If you need to request a refund, please contact us within 5 days from the date your order is delivered. After 5 days we may not be able to accept the return, so please get in touch as soon as possible.
- How to Start a Return
To begin the process, please contact our customer support with:
Your order number
Photos showing the issue (if applicable)
A short description of the problem
Email: sargodhasweetsandbakers786@gmail.com
Phone/WhatsApp: 0300-1860117
Social: Sargodha Sweets & Bakers (Instagram / Facebook / TikTok)
- Returning the Product
If a return is approved, the product should be sent back to us by courier. Customers are kindly requested to cover the courier charges for returning the item. Please use appropriate packing to avoid damage during transit.
- Inspection & Approval
Once we receive the returned product, our quality team will inspect it to confirm the issue. This helps us make sure we resolve the problem fairly for everyone. Inspections are handled promptly so we can get your refund moving quickly.
- Refund Methods & Timing
If your return is approved, you can receive the refund via one of the following methods — please tell us which you prefer:
Bank transfer (we will request bank name, account title, IBAN/account number)
Mobile account (e.g., JazzCash / Easypaisa — we will request the registered mobile number and account name)
After we confirm the refund method and details, approved refunds are generally processed within 24–48 hours from the time the inspection is completed. Please allow your bank or mobile provider an additional 1–3 business days for the funds to appear in your account.
- Exceptions & Important Notes
Because bakery and sweet products are perishable, some items may not be eligible for return unless there is a clear quality issue. Please keep packaging/photos as proof when reporting a problem.
We do not offer refunds for change-of-mind or consumption after significant use.
If an item is received damaged, incomplete, or not as described, we will prioritize a fair resolution — replacement or refund — based on the situation.
- Our Promise to You
We take pride in our quality, hygiene, and service. If something goes wrong, we’ll work respectfully and quickly to set it right. Your happiness is our priority.